TaskMap: Processes Made Easy

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ITIL Service Desk Best Practice Process Maps

The ITIL Best Practice Maps for Service Desk are a great way to help jumpstart your ITIL® projects. Harvard Computing Group offers this package of ITIL Service Desk TaskMaps® that covers all aspects of these important processes. The Best Practice Maps are designed for you to use in either of two ways:

  1. To provide a starting point in the implementation of ITIL compatible Service Desk based on Best Practices
  2. To deploy and modify these Best Practice Maps for internal organization deployment. Available for immediate download after purchase.

The package includes:

A complete set of 14 linked TaskMaps: ready-to-use ITIL process maps for the entire Service Desk processes including: Service Desk Dashboard, Operate Service Desk Process, Communicating with customers, Promote and market Service Desk, Managing Costs and Recovery Process, Preparing Reports Process, Monitoring Process, Optimize Service Desk Process, Determining Outsouce Requirements, Optimizing Staff Levels Process, Optimizing Staff Skills Process, Optimizing Technology Process and Reviewing and Optimizing Monitoring and Reporting.

An electronic copy of the Microsoft Word Incident Management and Resolution best practices document that was used to create the TaskMap.

Fully hyperlinked TaskMaps to allow web publishing of the ITIL processes.

Each package includes:

1.The Service Desk Best Practice Maps which contain:

2. An online training session to review the ITIL Best Practice Map details for your staff

3. The Microsoft Operations Framework ITIL Extensions reference documentation.

* Included with the organization license TMITIL06

Organization license (for unlimited internal use with modification rights) TMITIL06 $2000

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Click on the image below to view the Process Map in HTML format

Buy the ITIL Service Desk Management Process Maps
Buy the ITIL Service Desk Management Process Maps

View the ITIL Service Desk Process in HTML format View the ITIL Service Desk Process in HTML format

Learn more about ITIL Processes with this short video explanation
Learn more about ITIL Processes with this short video explanation