Learn to Analyze Processes


With high-quality process maps in hand, attendees in this seminar will learn techniques to evaluate those maps to identify potential process improvements. Students will be able to turn their enhanced process knowledge into actionable process improvements.

Intended Audience

This seminar provides guidance for managers, leaders, current or future practitioners of Business Process Management (BPM), and others who need to apply BPM techniques in their organization.


After attending this seminar students will be able to:

  • Separate usable process maps from those that don’t add value
  • Select appropriate techniques to analyze process maps
  • Identify potential ways to improve the quality of process maps
  • Identify potential ways to improve processes that have been documented in maps
  • Set goals for process improvement

Seminar Structure

This seminar is available in two formats. The online format is an instructor-led webinar. The on-site presentation includes hands-on exercises for potential certification.


Online: 90-minutes
On-site: three hours; contact us for on-site pricing


  • Segment 1: Key reasons to analyze processes.

  • Segment 2: Identifying what needs to be analyzed.

  • Segment 3: Best practices for successful analysis of existing or new processes.

  • Segment 4: Defining objectives and goals for process analysis.

  • Segment 5: Potential analysis targets: comprehension, efficiency, governance and quality.

  • Segment 6: Using the lens metaphor for effective analysis.

  • Segment 7: Analyzing for comprehension.

  • Segment 8: Analyzing for efficiency.

  • Segment 9: Analyzing for governance.

  • Segment 10: Analyzing for quality.

  • Segment 11: Analyzing risks and controls.

  • Segment 12: Review and Q&A

Requirements & Certification


Completion of Process Capture or equivalent experience

Tools required

Internet access and drawing tools


Online seminar participants will receive a certificate of completion. On-site students will be assessed throughout and will receive a Business Process Mapping certificate on completion of all four seminars: Fundamentals of Process Mapping, Process Capture, Process Analysis and Process Improvement.