Interesting set of posts this week with a general theme of starting up new projects. Hope you are all enjoying your summer.
Mike Cunningham
We cannot automate everything
Posted in Change Management, Process Analysis on Jul 14th, 2011
In every BPM project, it seems we look continuously for those things that can be automated. While this is important to reduce paper, improve quality and increase efficiency, there are times when it doesn’t work for everything. We don’t need reminding of this when dealing with a completely automated telephone system, navigating through voice commands [...]
Starting a BPM training program: TaskMap Start up Workshop
Posted in Process Mapping on Jul 13th, 2011
When starting a new program for a client, particularly for a new team who hasn’t done this before, we typically will offer onsite or online customized program to get the team trained quickly and effectively. A typical agenda is outlined below. Time Topic/Activity Day 1 8:30 – Noon (with break) 1. Introductions 2. Overview of [...]
Getting your BPM project started
Posted in Change Management, Process Mapping, Project Management on Jul 12th, 2011
To ensure that your BPM project is going to be a resounding success, or at least reduce the risk of failure as much as possible, use this check list. Ensure the business goals and benefits are agreed by management. Engage executive sponsorship for the project and keep them involved. If a budget is needed, make [...]
Organizing for success in your BPM cycle
Posted in Change Management, Process Mapping on Jul 11th, 2011
If you are starting your first BPM project, particularly if you are taking a leadership role, then getting organized may be your first challenge. As you will probably be using a file server or document management system for storing the files, (such as SharePoint shown below), here are some pointers to get started. Set up [...]
