Fundamentals of Process Mapping

Course Description & Details


This seminar introduces tools, techniques, and map formats so attendees will be able to describe the benefits and drawbacks of each prior to launching a process capture project.

Intended Audience

This seminar provides guidance for managers, leaders, current or future practitioners of Business Process Management (BPM), and others who need to apply BPM techniques in their organization.


After attending this seminar students will be able to:

  • Describe why many organizations struggle to document processes
  • Explain the merits of at least three process documentation techniques
  • Understand why some map layouts are better than others
  • Describe the advantages and disadvantages of flowcharts, swimlane diagrams, and TaskMaps

Seminar Structure

This seminar is available in two formats. The online format is an instructor-led webinar. The on-site presentation includes hands-on exercises for potential certification.


Online: 90-minutes
On-site: three hours; contact us for on-site pricing


  • Segment 1: Introduction to Simplified Process Mapping Method.

  • Segment 2: What is process mapping?

  • Segment 3: Key reasons that organizations use process mapping: Efficiency, Governance, Quality and Change

  • Segment 4: Process documentation styles, e.g., narrative, step-by-step, mapping. Differences between processes and procedures. Introduction to visual processes and process mapping.

  • Segment 5: Where to use process maps versus other approaches. Co-existing with other information sources. The benefits of the process map.

  • Segment 6: Meaning and application of shapes used in process maps.

  • Segment 7: Mapping types: flowcharts, a swimlane diagrams, and TaskMaps.

  • Segment 8: Best practices when creating process maps.

  • Segment 9: Which tools to use and where. Adding hyperlinks to databases and information resources.

  • Segment 10: Review and Q&A

Requirements & Certification



Tools required

Internet access


Online seminar participants will receive a certificate of completion. On-site students will be assessed throughout and will receive a Business Process Mapping certificate on completion of all four seminars: Fundamentals of Process Mapping, Process Capture, Process Analysis and Process Improvement.

Textbook and Course Materials

Each participant of the online course will receive a Certificate for completion and participation in the course.

On-site students will be assessed through the course and receive a certification for Business Analyst if all 4 courses in the certification process are completed successfully. These include:

  • Fundamentals of Process Mapping
  • Process Discovery and Capture
  • Process Discovery and Capture
  • Process Improvement